Embedded Files
Shipping Policy
Effective Date: July 2026
At MADRI, we are committed to delivering your order safely and on time. Please review our shipping policy below.
Order Processing
Orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons or promotional periods, processing may take slightly longer.
Shipping Time
Estimated delivery times:
Kerala: 2–4 business days
South India: 3–6 business days
Rest of India: 4–8 business days
Delivery times may vary depending on your location and courier service availability.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Free shipping may be offered on selected products or promotional campaigns.
Order Tracking
Once your order has been dispatched, you will receive the tracking details via WhatsApp, SMS, or email, allowing you to monitor your shipment.
Delivery
Please ensure that the shipping address and contact number provided during checkout are accurate. MADRI is not responsible for delays or failed deliveries caused by incorrect information.
Delayed or Lost Shipments
While we work with trusted courier partners, unforeseen delays may occasionally occur due to weather conditions, public holidays, or logistical issues. If your order is significantly delayed or appears lost, please contact us, and we will assist you in resolving the issue.
Damaged Package
If your package arrives visibly damaged, please record an unboxing video and contact us within 24 hours of delivery. This helps us investigate the issue and provide an appropriate resolution.
Contact Us
For any shipping-related questions or assistance, please contact us:
MADRI
📧 Email: madri.2026.ka.com
📱 WhatsApp: +91 79948 67499
Return & Refund Policy
Effective Date: July 2026
At MADRI, we are committed to delivering quality products and ensuring a pleasant shopping experience. Please read our Return & Refund Policy carefully before placing your order.
Return Eligibility
Returns are accepted only under the following circumstances:
You received a damaged product.
You received a defective product.
You received an incorrect product.
The return request must be raised within 3 days of receiving the order.
The product must be:
Unused and unworn.
In its original condition.
Returned with all original tags, packaging, and accessories.
No Returns for Change of Mind
As MADRI deals in fashion products, jewellery, and accessories, we do not accept returns or exchanges for reasons such as:
Change of mind
Personal preference
Color variation due to screen settings
Size or fit expectations (where applicable)
Ordering the wrong product by mistake
We encourage customers to carefully review the product description, images, and specifications before placing an order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Contact us within 3 days of delivery.
Share your Order ID, clear photographs, and an unboxing video.
Our team will review your request and provide the appropriate resolution.
Please note: An unboxing video is required for claims related to damaged, missing, or incorrect products.
Refunds
Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days after approval.
Exchanges
Approved exchanges are available only for:
Damaged products
Defective products
Incorrect products sent by MADRI
Replacement is subject to product availability.
Return Shipping
If the return is due to an error on our part, MADRI will bear the return shipping cost.
Any other approved return may require the customer to bear the return shipping charges.
Cancellation Policy
Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
MADRI
📧 Email: madri.2026.ka@gmail.com
📱 WhatsApp: +91 79948 67499
Privacy Policy
At MADRI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website or place an order.
Information We Collect
When you interact with MADRI, we may collect the following information:
Full Name
Mobile Number
Email Address
Shipping & Billing Address
Payment Information (processed securely by payment providers)
Order Details
Communications through WhatsApp, Email, or Contact Forms
How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support.
Send order confirmations and shipping updates.
Respond to your enquiries.
Improve our products, services, and website.
Inform you about new collections, offers, or promotions (only if you choose to receive them).
Information Security
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, no method of online transmission or storage is completely secure.
Sharing of Information
MADRI does not sell, rent, or trade your personal information.
We may share your information only with trusted third-party service providers when necessary to:
Process payments
Deliver your orders through courier partners
Provide technical support or website services
These service providers are required to protect your information and use it only for the services they provide.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of these external websites.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to your information.
Request deletion of your personal data, subject to applicable legal requirements.
Opt out of receiving promotional communications at any time.
Changes to This Policy
MADRI may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
MADRI
📧 Email: madri.2026.ka@gmail.com
📱 WhatsApp: +91 79948 67499
Terms & Conditions
Effective Date: July 2026
Welcome to MADRI. By accessing our website or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using the MADRI website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Products
We strive to display our products as accurately as possible. However, slight variations in color, texture, or appearance may occur due to photography, lighting, or differences in screen displays.
Product availability is subject to stock availability. We reserve the right to discontinue or modify any product without prior notice.
Product Variations
Many of our products, including sarees and traditional jewellery, may feature slight variations in color, weaving, embroidery, stone placement, finish, or patterns. These natural variations are part of the product's unique character and craftsmanship and should not be considered defects.
Such variations do not qualify for returns or refunds.
3. Pricing
All prices displayed on the website are in Indian Rupees (₹) and are subject to change without prior notice.
MADRI reserves the right to correct pricing errors, typographical mistakes, or technical inaccuracies at any time.
4. Orders
An order is considered confirmed only after successful payment or confirmation (where applicable).
MADRI reserves the right to refuse or cancel any order due to:
Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Incomplete or incorrect customer information
If a cancelled order has already been paid for, the eligible amount will be refunded to the original payment method.
5. Payments
Payments must be made through the payment methods available on our website.
All online transactions are processed through trusted and secure payment gateways. MADRI does not store your debit card details, credit card details, UPI PIN, CVV, OTP, or banking credentials.
6. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timelines are estimated and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Returns are accepted only for:
Damaged products
Defective products
Incorrect products delivered
Returns due to change of mind, personal preference, color variation caused by screen settings, or ordering mistakes are not accepted.
8. Intellectual Property
All content available on the MADRI website, including but not limited to:
Logo
Brand Identity
Product Images
Product Photography
Graphics
Website Design
Icons
Videos
Text
Product Descriptions
Catalogues
is the exclusive property of MADRI.
No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from MADRI.
9. User Responsibilities
By using this website, you agree to:
Provide accurate and complete information.
Maintain the confidentiality of your account information (if applicable).
Use the website only for lawful purposes.
Not misuse, damage, or interfere with the website or its services.
Not attempt unauthorized access to our systems or customer data.
10. Limitation of Liability
MADRI shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products, except where required under applicable law.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.
12. Changes to Terms
MADRI reserves the right to update these Terms & Conditions at any time without prior notice.
The latest version will always be available on this website.
13. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of this website shall be subject exclusively to the jurisdiction of the competent courts located in Ernakulam, Kerala.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
MADRI
📧 Email: madri.2026.ka@gmail.com
📱 WhatsApp: +91 79948 67499
Follow Our Journey
Google Sites
Report abuse